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Pixel 3 and 3 XL’s most common problems and how to solve them

Google’s Pixel 3 and Pixel 3 XL devices are one of the top-tier specs that come along with the latest version of Android OS powered by Google Assitant, which you may wanna buy as your flagship phone.

But every newly launched phone is not perfect, same goes for the Pixel 3 and 3 XL because these two phones also have a few issues that you may face while navigating through the device. This guide will help you to know about those problems and how to resolve them.



PHOTOS AREN’T SAVING

A number of users have reported that after taking a photo with the camera app, those photos aren’t saving — essentially meaning that the photo could be gone forever. That’s a pretty major problem, and one that seems to be pretty widespread too — a number of users on Reddit have reported running into it. The issue, in particular, seems to come up when you take a photo with the Google Camera app, then switch to another app or lock the phone immediately after taking the photo. In some situations, the photo will eventually appear again in the gallery, but that doesn’t seem to happen all the time.

The issue seems to be related to how the Pixel 3 and Pixel 3 XL handle memory and specifically quitting out before the HDR processing is finished. Thankfully this means that it can be fixed with a software update.

Solution:

  • For now, the only way to prevent losing a photo is to keep the camera app open for a few seconds after taking the photo until it saves.
  • Google has confirmed it is working on a software fix for the issue and will release an Android update fixing the problem in the very near future. To check for an update, head to Settings > System > System Update, and make sure you have the latest version of Android.



MUSIC APP CLOSES WHEN YOU OPEN THE CAMERA APP

Other users have reported that opening the camera app while listening to music seems to cause the music app to close in the background — stopping the playback of the music. This is another bug that seems to be related to memory management on the Google Pixel 3 and Pixel 3 XL. We were able to replicate the problem, both with Spotify and with Google’s own YouTube Music.

Because the issue seems to be related to memory handling, it’s very likely we’ll see a software update fixing the issue in the near future. It’s possible the issue is actually the same problem causing photos not to save — and that it all comes down to issues with the Pixel 3 not handling its 4GB of memory well enough.

Solution:

Unfortunately, the only real solution right now is to wait for a software update. To check for an update, head to Settings > System > System Update, and make sure you have the latest version of Android.



PHONE IS LOCKED TO VERIZON

The Google Pixel 3 and Pixel 3 XL are Verizon-exclusive phones, basically meaning that Verizon is the only carrier in the U.S. with the right to sell the phones. Some users, however, have reported that the Pixel 3 from Best Buy was also locked to the Verizon network, meaning users couldn’t buy the phone and activate it on another network. Once the phone was activated on Verizon, it was then unlocked — meaning you could only then use it on another network.

Thankfully, it seems as though Verizon has, at least temporarily, unlocked the Pixel 3 completely. The unlocking was sent to Pixel 3 phones through a software update — so you should be able to set up your phone without a SIM card, update it, then activate it on whatever network you choose.

Solution:

  • Set up your phone and then check for a software update. To check for an update, head to Settings > System > System Update, and make sure you have the latest version of Android. You should then be able to activate it on the network of your choice. Keep in mind, this issue mostly affects Best Buy customers — if you purchased your phone from Verizon, expect it to be locked again to Verizon’s network.
  • If you haven’t yet bought the phone, buy it through the Google Store, which sells the phone completely unlocked.
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